Where is Vale Healthcare?
Vale Healthcare currently has three sites: The Vale Hospital, the Cardiff Bay Clinic and the Vale Clinic, in Hensol - Vale of Glamorgan.
- The Vale Hospital is a new 25-bedroom hospital, located within 3.4 acres of rural parkland, adjacent to Hensol Lake. The Vale Hospital is located in Hensol (in the Vale of Glamorgan), 5 minutes from Junction 34 of the M4.
- The Cardiff Bay Clinic is where you will visit for any outpatient consultations, day-case surgical treatments and procedures, and any diagnostic imaging. The Cardiff Bay Clinic also houses one of Vale Healthcare's Physiotherapy and Rehabilitation sites
- The Vale Clinic is Vale Healthcare's additional Physiotherapy and Rehabilitation site. This is located within the Vale Hotel Spa & Golf Resort.
How do I book a consultation at Vale Healthcare?
You can make an appointment at Vale Healthcare in several ways:
- Direct to The Vale Hospital or Cardiff Bay Clinic - contact our Bookings department on 029 2083 6714.
- Direct to a Consultant - enquiries and referrals for outpatient appointments can be made directly via the consultants’ medical secretaries. The contact details for each medical secretary are detailed under the respective specialty web pages.
- Online - use our make an enquiry page to contact Vale Healthcare's booking office and we will contact you to make an appointment
- Through your GP - your GP can make a referral for you, direct to Vale Healthcare
All of Vale Healthcare's sites are open to all patients - including those with medical insurance and those who self-pay.
Can I self-refer for an appointment at Vale Healthcare?
Vale Healthcare is open to all patients, both with medical insurance and those who self-fund.
If you have medical insurance / health insurance then you will require a GP referral, and preauthorisation for treatment from your medical insurer.
Patients who are self-funding can self-refer for most specialities. You will however require a GP or clinician referral for some diagnostic investigations such as MRI.
How soon can I book in for a consultation?
Most of our consultants hold daily or weekly clinics so you will usually be able to see a consultant fairly quickly.
Sometimes your appointment wait will depend on the consultant you wish to see. Some of our more senior consultants may have a waiting time for appointments however you will always be offered an alternative appointment with an another consultant.
To make an appointment, contact our Bookings office on 029 2083 6714.
How much will a consultation cost?
Consultant appointments will vary depending on the speciality and the consultant you may wish to see. They range from £40 for Physio through to £180 for some Orthopaedic consultations.
All our treatments and procedures are costed dependent on the complexity of the surgery or treatment. Vale Healthcare prides itself on being extremely competitive in the marketplace in terms of cost.
Guide prices for consultation and treatment are available from Vale Healthcare's Booking office, contactable on 029 2083 6714.
Which insurers do Vale Healthcare have agreements with?
Vale Healthcare has agreements with the following (and many more) listed insurance providers:
| BUPA | Cigna | HSA |
| Indemnity | GroupAMA | Nuffield Health |
| WPA | First Assist | Aviva |
| AXA PPP | Standard Life | Medisure |
| PMI | IPRS | CS Healthcare |
| Pruhealth | WPA | Simply Health |
| Exeter Friendly | Permanent Health | General & Medical |
Does Vale Healthcare offer any payment plans for self-funding patients?
Vale Healthcare is pleased to provide o% interest free loans, in conjunction with First medical Loans.
More information on 0% interest free loans at Vale Healthcare…
Do The Vale Hospital and Cardiff Bay Clinic have parking facilities?
Yes. Parking is free of charge to all patients and visitors to The Vale Hospital and Cardiff Bay Clinic.
Does Vale Healthcare have overnight facilities?
Yes. The Vale Hospital has 25 en-suite bedrooms, for overnight stays.
Cardiff Bay Clinic is an out-patient facility so we do not have overnight accommodation here, although we do have a fully operational theatre, and if you are having a day-case operation with us then you will have you operation and leave on the same day.
How old do you have to be to be treated at Vale Healthcare's sites?
- 3 years plus for Consultation*
- 3 years plus for Diagnostics
- 16 years plus for Theatre
- 12 years plus for Adult Physiotherapy at Cardiff Bay Clinic and Vale Clinic
- Babies from birth up to 18 years of age can be seen by the Children's Physiotherapist
NB *The only exception to this is for the Baby Hip Clinic. In this clinic, children under the age of 3 years old are permitted, which includes for hip ultrasound.
Find out more about the Children's Services at Vale Healthcare
If I visit Vale Healthcare for a consultation, which site will I visit?
It will depend on the speciality/consultant you are coming to see. You will be informed at the time of booking which site you will be visiting, and given the choice if appropriate.







